FAQ's

1. What payment options do you accept?

We accept the following methods of payment: - Sagepay, Paypal & Google Checkout

You can pay by using all major credit and debit cards. For further information please visit out payments page.

2. What is payment authentication?

Verified by Visa (VbV) and MasterCard®, Secure Code (MSC), (often referred to as 3-D Secure or Payment Authentication), is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. Both schemes work in the same way by using personal passwords, set by you the cardholder, to add an extra layer of protection when you shop online. The instructions that you see on the pages within our site are coming direct from your card issuing bank (eg, Halifax, Natwest, Barclays) and any information that you submit on these authentication screens are securely passed to your card issuing bank, no information will be captured, stored or viewed on any debenhams.com system.

3. How much will I be charged for delivery?

Delivery is FREE to all UK mainland addresses.

Delivery to Worldwide addresses are charged a fixed price of £8.99.

Additional services of express delivery are available on request.

4. When will my order be delivered?

Please allow 5 working days for delivery to all UK mainland addresses before contacting us. All international delivered should reach you within 10 working days.

5. How will my order be sent?

We send all our parcels through Royal Mail 1st class delivery. If you would like express delivery please contact us and we will assist you further to arrange a faster delivery method at an additional cost.

6. What happens if I am out when you deliver?

If you are not available to accept delivery the courier will leave a card to advise that delivery has been attempted. Please follow the instructions on the card.

7. The item I ordered is out of stock, why was it on the website?

All items are subject to availability. However during busy periods we may be in aposition where we cannot supple an item or there may be an unexpected delay in dispatch.

On occassions the same item may be purchased by a different customer on a different payment method. This can take some time to update on the systems and to correct the quantity of items.


8. My order has arrived damaged, what should I do?

We are sorry that your order has arrived damaged. Please inform us immediately and return the item back to us within 7 working days.

9. I have recieved the wrong goods, what should I do now?

We are sorry that we have sent you the wrong goods. Please contact us immediately and we will get a replacement order to be processed for you.

10. What is PreciousBags refund policy?

Should you wish to return an item we will be happy to exchange or refund it within 14 days of receipt. We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-saleable conditions or are damaged.

Please Note: Earrings & Body Jewellery are Non-Refundable due to hygiene reasons

Please visit our returns page for more information.

11. How do I return an item?

Please Note: PreciousBags do not refund you on returning the bag to us. It is recommended that all returns are sent back to us, using tracked and insured delivery. PreciousBags are not responsible for returns that end up lost.

Please do contact us via email before returning the item back to us.

Please view the policy on the returns page.